On-Line Warranty Registration is now available for Minelab Metal Dectors
Minelab now offers the convenience of registering your new metal detector on-line. Get your registration in quickly to take advantage of their new warranty program and any promotions that may currently be running.
A link to the registration page has been added to the bottom of this page for your convenience.
New Customer Service and Repair offerings from Minelab USA ...
At the recent Minelab dealer conference, Minelab renewed their commitment to their products, service and YOU the customer. Due to a demand for their metal detectors that was higher than they anticipated, there had been a period of time where products were back ordered. Minelab has been able to catch up with demand and the products are now more readily available to their customers.
Their repair department is now caught up and most repairs are completed within 2 days. With shipping you might be without your detector for up to 20 days, but what an improvement! The Excalibur machines take a little longer on turn time due to the waterproof nature of this machine. Each machine is tested in a pressurized water tank before it is sent back.
Minelab also announced that effective immediately, they have a new product replacement program.7 day, NO QUESTIONS ASKED, product replacement
30 day product replacement review
- Out of box failures
- Returned to your dealer within 7 days of purchase
- No questions from Minelab - they will replace the machine
90 day guarantee on out of warranty repair work
- Out of box failures up to 30 days after initial purchase
- Customer is to contact Minelab directly
- Minelab will ask a few questions to discern the issue and will (likely) replace the machine
- Repair for same problem at no additional charge
- Free shipping back to Minelab to remedy problem (3-day select, both ways)
- Currently excludes Excalibers (to be included Jan. 1, 2011)
- For in-warranty work, Minelab will extend the Customer warranty for the amount of time they have the machine
If you have any questions regarding Minelab or their new policies, please feel free to ask us. We are so pleased to be able to bring you what we believe to be "The World's Best Metal Detection Technology".